SWANZ BRAND PRODUCT

Warranty Registration

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• ​Customer must complete online registration within 10 days upon shipping. 

• Consumers must fill out the warranty registration accurately

• Please refer to the user guide to see what the warranty covers.

• To claim the warranty benefit, consumers must contact Swanz Brand Team (email: enquiry@swanzbrand.com)

• Hongkong customer can choose either to send the product to our  service center (90 HKD for 2 ways shipping cost will be bear by the customer, the courier will be arranged by us) or to bring the item to our Taiwan/ Dongguan China service center and pick it up 4 weeks later (free of charge)

• It will take approximately 2-4 weeks for repair and delivery (depends on customer location)

• Wear and tear in product accessories (other than the thermal flask), for example, easy-clean silicone, silicone lid, bags, etc are normal and not covered by the warranty

• SWANZ reserved the right to change the policy.

• Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product.

• If the registration is not completed in 10 days after the signing date, we reserve the right to refuse warranty registration and warranty claim.

• The warranty registration must be registered on the official website. 

• One form of submission applied for one thermal flask, please submit multiple forms if you have more than one thermal

Thank you for submitting the above information!

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