SWANZ RETURNS AND EXCHANGE POLICY

SWANZ OFFICIAL SITE RETURN POLICY

  • Applicable for official website purchases only.

  • Returns and refunds are accepted within 7 days of your original purchase.

  • Returns and refunds are only applicable for unused product. 

  • Swanz will cover shipping fees for the return of a product presenting quality issue.

  • Shipping fees of HK$80 will be deducted from the total refunded amount for items not presenting quality issues.

RETURN PROCEDURE:

 IMPORTANT NOTICE: 

  1. 1 to 1 exchange, return and refunds are accepted for products presenting any quality issues within 7 days of your original purchase.​

  2. 1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:

    1. Lose of heat retention without any apparent reason

    2. Porcelain hair line crack (strictly not due to fall/negligence)

  3. All exchange and return shipping fees will be covered by Swanz.

  4. Swanz has the right to reject return or refunds where application are not meeting terms and conditions stated above.

RETURN PROCEDURE:

  1. Fill up this Returns and Exchange Form.

  2. Indicate quality issue you are having in the message box

  3. Our Swanz Customer Service staff will contact you directly within 5-7 working days.

 IMPORTANT NOTICE: 

  1. 1 to 1 exchange are accepted for products presenting any quality issues within 7 days of your original purchase.​

  2. 1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:

    1. Lose of heat retention without any apparent reason

    2. Porcelain hair line crack (strictly not due to fall/negligence)

  3. All exchange shipping fees for products with quality issues will be fully covered by Swanz.

  4. Swanz has the right to reject return or refunds where application are not meeting terms and conditions stated above.

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