This registration page is for our   Hongkong Customer  

SWANZ KOKORO Thermal Flask (SY-088/089)
Warranty Registration
  • ​Customer must complete online registration within 10 days upon shipping. 
  • Consumers must fill out the warranty registration accurately
  • The warranty only covers the loss of vacuum insulation and one time replacement of porcelain interior within the warranty period (180 days).
  • Hongkong customer can choose either to send the thermal flask to the our  service center (90 HKD for 2 ways shipping cost will be bear by customer, courier will be arrange by us) or to bring the item to our Taiwan/ Dongguan China service center and pick it up 4 weeks later (free of charge)
  • It will take approximately 2-4 weeks for repair and delivery (depends on customer location)
  • Wear and tear in product accessories (other than the thermal flask), example:  easy-clean silicone, straws, bags, etc are normal and not covered by the warranty
  • SWANZ reserved the right to change the policy.
  • Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product.
  • If the registration is not completed in 10 days after the signing date, we reserve the rights to refuse warranty registration and warranty claim.
  • The warranty registration must be registered on the official website. 
  • This warranty applies only to Swanz Thermal Tumbler Kokoro SY088 model
  • One form submission applied for one thermal flask, please submit multiple forms if you have more than one thermal

User Guide Download

Swanz Kokoro Thermal Flask

(SY-088) English




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